Shipping & Return policy
Order Processing
It is important to us at The Health Hero Pharmacy to process your order as soon as possible. It typically takes 1 - 3 business days for orders to process and leave the pharmacy. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received.
Shipping
The Health Hero Pharmacy ships both within the continental US. Remember that incomplete or incorrect information when ordering could delay your delivery as we attempt to verify the correct information.Shipping Rates
Domestic offers flat rate shipping for orders within the Continental United States. The rates are as follows:|
Economy |
$100.00 and up |
Free |
||
|
Economy |
0lb–2lb |
$4.90 USD |
Your order will be shipped either UPS or USPS based on address and shipping rates. We reserve the right to select shipping options.
Free Shipping
All orders over $100 will enjoy free shipping. From time to time, The Health Hero Pharmacy will run free shipping as part of a promotion. Any free shipping offers are for orders in the Continental United States.
Order Tracking
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located in the e-mail. Delivery dates can change based on weather or a myriad of reasons. Please follow up with the carrier to track any packages that show they were delivered, but you did not receive the package. You can reach out to Health Hero Pharacy at Info@HealthHeroPharmacy.com to verify that your order went out and forward any tracking information necessary to assist you in the process.
Shipping Delivery Days and Times
All orders process and ship Monday - Friday before 5pm, excluding federal holidays within the United States.
Packages do not ship from our distribution center on weekends or the following US holidays:
New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas
Returns
We want to see you thrive, and we also believe “HAPPY CUSTOMERS” are the best advertising. Our goal is to leave you obsessed with your purchase!
So that means if you’re EVER unsatisfied with anything you buy from us here at Health Hero Pharmacy, you have a full 30-DAYS during which time you can return the product for a full refund minus shipping. Just let us know if you weren’t satisfied, and we’ll send you a *100% REFUND on your order.
Steps to process your return:
Send us an email at info@HealthHeroPharmacy.com letting us know you would like to return your product and would like a refund. We want to know so we can keep our eyes peeled for your package and get your return processed as soon as possible.
Returns should be sent to:
Health Hero Pharmacy
4600 Investment Drive
Troy, MI 48323
- Please note we do not provide return labels. The shipping cost on returned items is at the customer's expense.
- Original shipping charges are non-refundable.
- For multiple bottle purchases, we will happily refund the first bottle you used but will require that you send back the two unopened bottles for you to receive a refund on all of the products.
- All returns must be packaged and shipped in a secure manner to ensure the product arrives back to Health Hero Pharmacy in good condition.